We understand that plans can change. To accommodate our guests while maintaining our operations, Vinktarox Hotel & Casino has established the following cancellation policy for room reservations, dining, and event bookings.
Hotel Room Cancellation Policy
Our cancellation policy varies depending on the room type, rate plan, and booking period. Please review the specific terms associated with your reservation. The general cancellation policy is as follows:
Standard Reservations
- More than 72 hours before check-in: Full refund with no cancellation fee.
- Between 72 and 24 hours before check-in: One night's room charge plus applicable taxes.
- Less than 24 hours before check-in or No-Show: Full reservation amount will be charged.
Advance Purchase / Non-Refundable Rates
Bookings made under our Advance Purchase or Non-Refundable rates are not eligible for refunds or date changes regardless of the cancellation notice provided. These rates offer significant discounts in exchange for the non-refundable nature of the booking.
Group Reservations (5+ Rooms)
Group reservations are subject to a specialized cancellation policy:
- More than 30 days before check-in: Full refund minus a $200 administrative fee.
- 15-30 days before check-in: 50% of the total reservation amount will be charged.
- Less than 15 days before check-in: 100% of the total reservation amount will be charged.
Special Event Periods
During high-demand periods (major holidays, conventions, or special events), a more restrictive cancellation policy may apply:
- More than 30 days before check-in: Full refund.
- 14-30 days before check-in: One night's room charge plus applicable taxes.
- Less than 14 days before check-in: Full reservation amount will be charged.
Special event periods will be clearly identified during the booking process.
Early Departure
If you check out prior to your scheduled departure date, you may be charged for the entire original reservation. If early departure is due to an emergency, please speak with the Front Desk Manager, who may waive the early departure fee at their discretion.
Dining Reservation Cancellation Policy
For our restaurants that accept reservations:
- Standard Reservations: Please notify us at least 24 hours in advance if you need to cancel or change your dining reservation.
- Parties of 8 or more: Cancellations must be made at least 48 hours in advance, or a cancellation fee of $25 per person may apply.
- Special Event Dinners and Holiday Reservations: These may require a credit card to secure and have a 72-hour cancellation policy. Cancellations within 72 hours may result in a charge of $50 per person.
Event & Conference Cancellation Policy
For events, meetings, and conferences booked at Vinktarox:
- More than 90 days before the event: Full refund of deposits minus a 10% administrative fee.
- 60-90 days before the event: 50% of the deposits will be retained.
- 30-60 days before the event: 75% of the deposits will be retained.
- Less than 30 days before the event: 100% of the deposits will be retained, and additional cancellation fees may apply as outlined in your event contract.
How to Cancel
To cancel or modify a reservation, you may:
- Cancel online through your confirmation email or our website
- Call our reservations department at +1 (555) 123-4567
- Email us at [email protected] (please include your reservation number)
For group reservations, events, or special arrangements, please contact your designated event coordinator or sales manager directly.
Force Majeure
In the event of force majeure circumstances (such as natural disasters, government actions, or other events beyond our control) that prevent you from traveling or us from providing accommodations, we will work with you to reschedule your stay without penalties or provide a full refund regardless of the standard cancellation policy.
Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may require you to cancel your trip. Travel insurance can often cover cancellation fees that would otherwise be non-refundable under our standard policy.
Policy Changes
Vinktarox Hotel & Casino reserves the right to modify this cancellation policy at any time. Any changes will be posted on our website and will not affect existing reservations that have already been confirmed.
Contact Information
If you have any questions about our cancellation policy, please contact us at:
Vinktarox Hotel & Casino
Reservations Department
123 Casino Boulevard
Las Vegas, NV
Phone: +1 (555) 123-4567
Email: [email protected]
Last Updated: January 1, 2025